Terms of Service
Last updated: December 15, 2024
These terms of service ("Terms") govern your use of EnchiTorch Ltd's website and investment services. By accessing our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using the EnchiTorch website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Company Information
EnchiTorch Ltd
Registered in England and Wales
Company Number: 12345678
Registered Office: 15 Moorgate, London, EC2R 6AD
Email: [email protected]
Phone: +44 20 7946 0958
3. Services Description
EnchiTorch provides investment services focused on smart homes and eco-housing developments. Our services include:
- Smart Home Portfolio investments
- Eco-Housing Development opportunities
- Property Technology Fund investments
- Investment advisory and consultation services
- Portfolio management and reporting
4. Eligibility and Client Classification
4.1 Eligibility Requirements
To use our investment services, you must:
- Be at least 18 years of age
- Have legal capacity to enter into binding contracts
- Meet our minimum investment thresholds
- Provide accurate and complete information during registration
- Comply with all applicable laws and regulations
4.2 Client Classification
We will classify you as a retail client, professional client, or eligible counterparty in accordance with FCA rules. This classification affects the level of protection you receive.
5. Investment Risks and Warnings
5.1 General Investment Risks
All investments carry risk. Important considerations include:
- Capital Risk: The value of investments can go down as well as up
- Liquidity Risk: You may not be able to access your investment when desired
- Market Risk: Property values can be affected by market conditions
- Regulatory Risk: Changes in law may affect investment performance
- Operational Risk: Business operations may be disrupted
5.2 Property-Specific Risks
- Property market volatility and regional variations
- Tenant default and vacancy periods
- Maintenance and repair costs
- Planning permission and regulatory changes
- Environmental and climate-related risks
6. Account Terms and Conditions
6.1 Account Opening
Account opening is subject to:
- Satisfactory completion of identity verification
- Source of funds verification
- Investment suitability assessment
- Acceptance of these Terms and our Privacy Policy
6.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- Notifying us immediately of any unauthorized access
- Ensuring your contact information remains current
- Reviewing account statements and reporting discrepancies
7. Investment Process and Terms
7.1 Investment Selection
Investment opportunities are presented based on your stated preferences and risk profile. We reserve the right to:
- Limit or refuse investment applications
- Require additional due diligence
- Apply minimum and maximum investment limits
- Change investment terms subject to regulatory requirements
7.2 Fees and Charges
Our fee structure includes:
- Annual Management Fee: 1.5-2.0% of investment value
- Performance Fee: 20% of returns above 8% annually
- Initial Setup Fee: £500-£1,500 per investment
- Exit Fee: 1% of investment value upon withdrawal
All fees are clearly disclosed before investment and may be subject to VAT where applicable.
8. Reporting and Communication
We will provide:
- Monthly investment performance reports
- Quarterly detailed portfolio statements
- Annual tax reporting documentation
- Material updates affecting your investments
- Regular market insights and analysis
9. Termination and Withdrawal
9.1 Voluntary Termination
You may terminate your relationship with us by providing written notice. Withdrawal terms depend on the specific investment structure and may include:
- Notice periods ranging from 30 days to 12 months
- Potential withdrawal penalties
- Market value adjustments
- Settlement timescales
9.2 Involuntary Termination
We may terminate your account for:
- Breach of these Terms
- Failure to meet ongoing suitability requirements
- Suspected fraudulent activity
- Regulatory requirements
10. Complaints and Disputes
10.1 Complaints Procedure
If you have a complaint:
- Contact us immediately at [email protected]
- We will acknowledge your complaint within 3 business days
- We aim to resolve complaints within 15 business days
- Complex complaints may take up to 35 business days
10.2 Financial Ombudsman Service
If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service at:
Financial Ombudsman Service
Exchange Tower
London E14 9SR
Tel: 0800 023 4567
Website: www.financial-ombudsman.org.uk
11. Limitation of Liability
To the fullest extent permitted by law:
- We exclude all warranties and representations
- Our liability is limited to the fees paid for services
- We are not liable for indirect or consequential losses
- Nothing excludes liability for death, personal injury, or fraud
12. Regulatory Information
EnchiTorch Ltd is authorized and regulated by the Financial Conduct Authority (FCA). Our FCA registration number is 123456. You can verify our regulatory status at www.fca.org.uk/register.
We are subject to FCA rules regarding:
- Client money protection
- Professional indemnity insurance
- Capital adequacy requirements
- Conduct of business standards
13. Data Protection
Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws. We are registered with the Information Commissioner's Office (ICO) under registration number ZA123456.
14. Governing Law
These Terms are governed by English law and subject to the exclusive jurisdiction of English courts. If any provision is found to be unenforceable, the remaining provisions remain in full force.
15. Changes to Terms
We may update these Terms from time to time. Significant changes will be communicated with at least 30 days notice. Continued use of our services after changes take effect constitutes acceptance of the new Terms.
16. Contact Information
For questions about these Terms, please contact us:
Email: [email protected]
Phone: +44 20 7946 0958
Address: 15 Moorgate, London, EC2R 6AD
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM